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Frequently Asked Questions
Shipment
Unless otherwise stated in the product description, all products are delivered within 2 to 6 business days from the date of dispatch. Orders are processed Monday through Friday, excluding public holidays.
Please note that made-to-order or personalized items may require additional production time before shipping. Estimated delivery times will be updated accordingly on the product page.
Once your order has been shipped, you will receive a shipping confirmation email. This email will contain a tracking link for your order.
- Contiguous United States (48 states): Free shipping for orders over $59.00. For orders under $59.00, a flat shipping rate of $4.95 applies.
- Alaska: Flat shipping rate of $9.95
- Hawaii: Shipping not supported
We currently ship to all US states, excluding Hawaii.
Payment
- Credit cards: Visa, Mastercard, American Express, Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Return
The right of withdrawal for personalized products is generally excluded. However, if the change request or cancellation is received before production starts, we will of course be happy to accommodate it.
You can find more information about your right of withdrawal and a sample withdrawal form here.
The right of withdrawal for personalized products is generally excluded. However, if there is a manufacturing defect or shipping damage, we will be happy to send you a replacement. Please contact our customer service and send a picture showing the defect or damage.