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We place great importance on the authenticity and trustworthiness of customer reviews. To collect and verify reviews, we use the independent review platform Reviews.io.
How do we ensure reviews are genuine?
Every review submitted to our store is checked to help ensure it comes from customers who have actually purchased or used our products. We use the following verification methods:
Verified Purchase Invitations: After an order is completed, customers receive an automated email containing a unique review link. Because this link is tied to a specific order, only verified customers can submit a review through this process. These reviews are marked as "Verified Purchase" by Reviews.io.
Manual Verification: Reviews submitted outside the automated invitation process may be manually reviewed by us or Reviews.io. Customer information, such as name and email address, may be matched against order records. Reviews are only published when a corresponding purchase can be verified.
Moderation: All reviews go through a review process. Reviews.io and our team reserve the right not to publish reviews that violate our guidelines, including abusive language, spam, fraudulent content, or content unrelated to the customer experience.